bg11 Privacy Policy

bg11 ("we", "our", "us") operates the online gaming and sports betting platform available at bg11.bet. This Privacy Policy describes how we collect, process, store, and safeguard personal information provided by users ("you") when you register an account, deposit funds, place bets, or otherwise interact with the bg11 platform.

By accessing or using bg11, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform. This policy applies to all visitors, registered players, and any individual who interacts with our customer support team.

To provide a safe, compliant, and personalised gaming experience, bg11 collects several categories of data when you register and use the platform. Below is a detailed breakdown of the types of information we may gather.

Account Registration Data

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (city, district — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Username and password (password stored in encrypted, hashed format — never in plain text)

Identity Verification (KYC) Data

• Government-issued identification (National ID card, passport, or driver's licence)
• Proof of address documents (utility bills, bank statements)
• Selfie or live photo for identity matching purposes

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on the platform, betting and gaming activity logs
• Cookies, session tokens, and analytics data collected automatically during your visit

The personal data we collect is used strictly for the following purposes. We process your information only on the basis of legitimate interest, contractual necessity, legal obligation, or your explicit consent.

• To create and manage your bg11 player account and verify your identity as part of our KYC process
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely
• To deliver personalised game recommendations, promotional offers, and bonus notifications based on your activity
• To detect, investigate, and prevent fraudulent transactions, cheating, or any abuse of the platform
• To comply with applicable laws, respond to legal requests from authorities, and fulfil our responsible gaming obligations
• To improve platform performance, diagnose technical issues, and develop new features and gaming content

We do not use your personal information for automated decision-making that would produce legal or similarly significant effects without human review. If any automated profiling is introduced in the future, we will update this policy and seek your explicit consent before proceeding.

bg11 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in limited, clearly defined circumstances, we may share your data with trusted partners or as required by law, as described below.

Payment Processing Partners

When you make a deposit or withdrawal, your transaction details are shared with our payment processing partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely to complete that transaction. These partners process your financial data under their own strict privacy and security standards.

Technology and Service Providers

We work with carefully vetted technology providers, game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and infrastructure partners who may process limited technical data on our behalf to deliver services. All such providers are bound by strict data processing agreements that prohibit them from using your data for any other purpose.

Legal and Regulatory Disclosure

We may disclose your personal information to law enforcement agencies, regulatory bodies, or courts of law if we are legally required to do so, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of bg11, its players, or the public. This includes responding to valid legal requests from Bangladeshi authorities.

bg11 uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage, and deliver relevant content. Cookies are small text files stored on your device by your web browser. We use the following types of cookies on our platform:

• Essential cookies — required for core platform functionality such as login sessions, security tokens, and language preferences
• Analytics cookies — used to understand how players navigate bg11, which pages they visit most, and how to improve overall user experience
• Preference cookies — remember your in-platform settings such as interface language (English or Bengali), preferred betting odds format, and notification preferences

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality. Continued use of bg11 after being informed of our cookie usage constitutes your consent to our cookie practices.

bg11 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically, account data is retained for the duration of your active account plus a minimum of five years following account closure to meet anti-money laundering (AML) and Know Your Customer (KYC) legal obligations.

Transaction records, including deposits and withdrawals processed through bKash, Nagad, Rocket, or card channels, are retained for a minimum of seven years to comply with financial record-keeping standards. Once your data is no longer required, we securely delete or anonymise it so that it cannot be used to identify you.

Protecting your data is a core priority at bg11. We implement multiple layers of technical and organisational security measures to safeguard your personal information against unauthorised access, loss, alteration, or disclosure. Our security framework includes the following:

• 256-bit SSL/TLS encryption on all data transmissions between your browser and our servers
• Bcrypt password hashing — your password is never stored in plain text and cannot be recovered even by our staff
• Role-based access control (RBAC) — internal staff can only access the data categories required for their specific job functions
• Regular third-party security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited

Despite our rigorous security practices, no system is entirely immune to risk. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you promptly and take immediate corrective action in accordance with applicable data protection standards.

As a bg11 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the email address provided at the bottom of this page.

• Right of access — request a copy of all personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements
• Right to restrict processing — request that we limit how we use your data in certain circumstances
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We will respond to all verified data rights requests within 30 days. In complex cases we may extend this period by a further 30 days and will inform you accordingly. There is no fee for submitting a rights request unless requests are manifestly unfounded or excessive.

When you make a deposit or withdrawal on bg11 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment details are transmitted directly to our payment processing partners via encrypted channels. bg11 does not store your full card numbers, bKash wallet PINs, Nagad mPIN, or other full payment credentials on our own servers.

We retain transaction metadata (transaction reference numbers, amounts, timestamps, and payment method type) as part of our financial audit trail. This data is protected under the same security standards as all other personal information and is subject to the seven-year retention period described in the Data Retention section above.

The bg11 platform may display content sourced from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi. These providers operate their own platforms and have their own privacy policies. bg11 is not responsible for the privacy practices or content of third-party providers. We recommend reviewing the privacy policy of any third-party service you interact with through our platform.

bg11 is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use any feature of the bg11 platform.

If we become aware that personal data has been collected from a person under the age of 21 without verified parental consent, we will take immediate steps to delete that information from our records. If you believe your child or a minor has provided us with personal data, please contact us immediately at [email protected] so we can take the necessary action.

bg11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of bg11 after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The most current version of this policy is always available at bg11.bet/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how bg11 handles your personal data, our dedicated privacy team is here to help. We take all privacy enquiries seriously and are committed to resolving them promptly and transparently.

You may also write to us by post at our registered office in Dhaka, Bangladesh. Please include your full name, registered email address, and a clear description of your enquiry so we can assist you as efficiently as possible.

Email: [email protected]