Terms & Conditions

1. Acceptance of Terms

By registering an account, accessing, or using the bg11 platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you (the user) and bg11. If you do not agree with any part of these terms, you must immediately cease using the platform.

bg11 reserves the right to modify, update, or replace any part of these Terms & Conditions at its sole discretion. Changes take effect immediately upon publication on this page. Your continued use of the platform following any modification constitutes your acceptance of the revised terms.

2. Eligibility

Use of the bg11 platform is restricted to individuals who meet all of the following criteria without exception:

• You are aged 21 years or older at the time of registration.
• You are accessing the platform from a jurisdiction where online betting is not explicitly prohibited.
• You are acting on your own behalf and not as an agent for any third party.
• You have not previously been excluded or suspended from the bg11 platform.

3. Account Registration

To access the full range of bg11 services — including cricket betting, live casino, and slots — you must register a personal account. Each individual is permitted to hold only one account. Duplicate or multi-accounting is strictly prohibited and may result in immediate account termination and forfeiture of funds.

• You must provide accurate, current, and complete personal information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• bg11 may request identity verification (KYC) documents before processing withdrawals.
• Any suspected fraudulent registration may be terminated without prior notice.

bg11 reserves the right to request updated documentation at any time to comply with applicable verification requirements. Failure to provide requested documents may result in temporary account suspension until verification is complete.

4. Deposits and Withdrawals

bg11 supports a range of local payment methods designed for the Bangladesh market, including bKash, Nagad, Rocket, and Upay, as well as international card payments via Visa and Mastercard. All financial transactions on the platform are processed in Bangladeshi Taka (BDT).

• Minimum deposit amounts and any applicable transaction fees are displayed at the time of payment.
• Withdrawals are processed to the same payment method used for the original deposit where possible.
• bg11 reserves the right to request proof of payment method ownership before authorising a withdrawal.
• Withdrawal processing times vary by payment method and are subject to standard verification procedures.

bg11 does not charge fees on standard withdrawals; however, your payment provider may apply their own service charges. We recommend checking with your provider for current fee schedules. Funds deposited must only be used for personal entertainment purposes on the bg11 platform.

5. Bonuses and Promotions

bg11 offers a variety of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and wagering requirements that must be satisfied before any winnings derived from bonus funds can be withdrawn.

• Each bonus offer specifies its own minimum deposit requirement, wagering requirement (rollover), and validity period.
• Bonuses may not be transferred, exchanged, or redeemed for cash unless the applicable wagering requirements have been met in full.
• bg11 reserves the right to withdraw or modify any promotional offer at any time without prior notice.
• Players found to be abusing bonus schemes — including but not limited to collusion, arbitrage, or using multiple accounts — will have bonuses voided and may face permanent account suspension.

Free spins awarded as part of a promotion are subject to the specific free spin wagering requirements detailed in the individual promotion's terms. Any winnings generated from free spins that do not meet the stated rollover conditions will not be eligible for withdrawal.

6. Betting Rules

All bets placed on the bg11 platform — including cricket betting, live sports, slots, and live casino games — are subject to the following general rules. Game-specific or sport-specific rules are displayed within each respective game or market section of the platform.

• All bets are final once confirmed and cannot be cancelled or reversed by the player after acceptance.
• In the event of a technical error or system failure during a game session, bg11 will review logs to determine the fair outcome and reserves the right to void the affected round.
• Minimum and maximum stake limits per bet are displayed within each game or market and are subject to change without notice.
• bg11 reserves the right to limit, restrict, or refuse bets from any player at its sole discretion.

7. Prohibited Activities

The following activities are strictly prohibited on the bg11 platform and will result in immediate account suspension, forfeiture of balances, and may be referred to relevant authorities where applicable:

• Using automated bots, scripts, or software to place bets or exploit promotional systems.
• Money laundering, fraud, or using the platform to process funds derived from illegal activity.
• Registering under false, misleading, or third-party identity details.
• Colluding with other players or attempting to manipulate game outcomes in any way.

bg11 employs advanced security monitoring systems to detect unusual activity. Any account found in violation of these prohibitions will be permanently closed without refund of balances. bg11 takes financial crime prevention seriously and cooperates fully with relevant investigations.

8. Intellectual Property

All content on the bg11 platform — including but not limited to software, graphics, logos, design elements, text, images, video, and audio — is the exclusive intellectual property of bg11 or its licensed content partners. All rights are reserved. No content may be copied, reproduced, modified, distributed, or commercially exploited without the prior written consent of bg11.

The bg11 brand name, logo, and associated trade marks are protected intellectual property. Any unauthorised use of bg11 brand assets constitutes an infringement and may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, bg11 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform. This includes, without limitation, loss of profits, data, goodwill, or other intangible losses, whether based on contract, tort, negligence, or any other legal theory.

bg11 makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free from harmful components. The platform is provided on an 'as-is' and 'as-available' basis. Users access and use bg11 entirely at their own risk.

10. Responsible Gaming

bg11 is committed to promoting responsible gaming. We encourage all players to treat betting as a form of entertainment and to set personal limits on time and money spent. bg11 provides optional tools such as deposit limits, session time-outs, and self-exclusion options to help players manage their gaming activity. For more information, please visit our Responsible Gaming page.

Players aged under 21 are strictly prohibited from registering or using the bg11 platform. If you believe your gambling is causing harm to yourself or others, please reach out to our support team immediately via [email protected] for assistance and guidance.

11. Amendments to These Terms

bg11 reserves the right to amend, update, or reissue these Terms & Conditions at any time. The most current version will always be available on this page. Where material changes are made, bg11 will endeavour to notify registered users via the contact details on their account.

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, the remaining provisions shall continue in full force and effect. The failure of bg11 to enforce any right or provision of these terms shall not constitute a waiver of that right.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with applicable international online gaming standards. Any disputes arising from your use of the bg11 platform shall be subject to mediation in the first instance. bg11 operates as a safe and reliable platform with SSL encryption and fair play certification. Users are responsible for ensuring that their use of the platform complies with the laws of their local jurisdiction.

13. Contact Us

If you have any questions about these Terms & Conditions, or wish to raise a concern regarding your account or any transaction, please contact our support team. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]